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Delete Your Account

Last updated: November 2, 2026

You can permanently delete your Scently account and all associated personal data at any time. This page explains how, in line with App Store, Google Play, GDPR (Article 17), CCPA, and KVKK requirements for the right to erasure.

Option 1 — Delete in the app (recommended)

The fastest way to delete your account:

  1. Open the Scently app and sign in
  2. Go to the Profile tab → Settings (gear icon, top right)
  3. Scroll to the bottom and tap Delete Account
  4. If you signed up with email and password, enter your password to confirm
  5. Confirm — your account and data are permanently removed right away

You can delete your account even if you haven't verified your email address yet.

Option 2 — Email request

If you no longer have access to the app, send an email to support@scentlyapp.co from the email address linked to your account, with the subject line "Account Deletion Request".

Please include:

  • The email address used to register (or, if you signed in with Apple, the email shown in your Apple ID settings)
  • Your display name (if known)
  • The reason for deletion (optional)

We will process your request within 30 days as required by GDPR / KVKK. For most accounts, deletion is completed within 24 hours. We may ask you to confirm the request from your account's email address so that nobody else can delete your account.

Guest sessions

If you took the quiz without creating an account and never saved your profile, Scently created a temporary guest account with no name or email address. Guest accounts with no activity for 30 days are deleted automatically, together with everything in them (quiz answers, swipes, favorites, and wear logs). If you later saved your profile, the guest data became part of your account and is deleted with it.

What gets deleted

The following data is permanently and irreversibly removed:

  • Account credentials (email, password)
  • Profile (display name, profile photo, country)
  • Quiz answers and scent profile
  • Favorite perfumes and your perfume wardrobe
  • Swipe history (likes / passes) and daily usage counters
  • Wear logs ("Today I'm wearing" entries, morning and evening)
  • Streaks (current and best) and earned badges
  • Notification settings, reminder hours, and push notification tokens
  • Gift sessions and gift lists
  • Scent twin matches
  • AI gift query history
  • Any data carried over from a guest session
  • Refresh tokens and password reset tokens

What may be retained

For legitimate operational and legal purposes, the following may be retained for a limited time:

  • Aggregated usage analytics (e.g. "X users swiped this perfume" with no user identifier)
  • Pseudonymous product analytics events and crash reports, which are linked only to a random internal ID (not your name or email) and are deleted under our providers' retention settings. You can ask us to delete them sooner by emailing support@scentlyapp.co.
  • Server access logs for security and abuse prevention (retained 30–90 days)
  • Subscription transaction records, where required by tax law (App Store / Google Play hold these regardless)

Subscription cancellation

Deleting your account does not automatically cancel your Scently Pro subscription. Subscriptions are managed by Apple App Store or Google Play and must be cancelled separately:

  • iOS: Settings → [Your name] → Subscriptions → Scently → Cancel Subscription
  • Android: Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Scently → Cancel

Questions

If you have any questions about deleting your account or what happens to your data, contact support@scentlyapp.co before submitting a deletion request. See also our Privacy Policy.