Support

Last updated: June 1, 2026

Need help with Scently? We're here for account questions, subscription issues, bug reports, and privacy requests. Most messages are answered within 2 business days.

Contact us

Email us at support@scentlyapp.co. Please use the email address linked to your Scently account when asking about your profile or subscription.

Account & login

• Didn't receive a verification email? Check spam, then tap Resend Code in the app.
• Forgot your password? Use Forgot Password on the login screen.
• Signed up with Apple or Google? Use the same method to sign in — no separate password.
• To delete your account, see our Delete Account page.

Scently Pro & billing

• Subscriptions are managed through Apple App Store or Google Play, not inside the app.
• iOS: Settings → [Your name] → Subscriptions → Scently
• Android: Google Play → Profile → Payments & Subscriptions → Scently
• After reinstalling, open the app and tap Restore Purchases on the Pro screen if needed.

App issues & feedback

• Found a bug? Email us with your device model, OS version, and steps to reproduce.
• Feature ideas are welcome — we read every message.

Privacy & data

Read our Privacy Policy. For data export or privacy questions, email support@scentlyapp.co. EEA users: see also our GDPR Information Notice.